Shipping, Cancellation, Return & Exchange Policy

Shipping Charges

  • Free Shipping on all orders above INR 599.
  • For orders equal to or below INR 599:Cash on Delivery (COD): INR 80Prepaid Orders: INR 60
Product Authenticity

All products are 100% authentic. Batch IDs may vary depending on stock availability.

Cancellations & Refunds

1. Before Dispatch

You may cancel your order before dispatch by contacting customer support.

2. After Dispatch

Once dispatched, cancellation can only be done by refusing delivery at your doorstep.

3. Combo Packs

Cancelling one item in a combo leads to cancellation of the entire combo pack.

4. Refunds for Cancelled Orders

Refunds are credited within 24–48 business hours after approval.

5. Return-to-Origin (RTO) Shipments

If an order is returned due to rejection or courier issues, a refund will be processed after a quality check.

Return & Exchange Policy

Return Eligibility (within 2 days of delivery)

You may request a return if you receive:

  • Damaged or defective product
  • Missing item(s)
  • Empty box
  • Wrong/incorrect product
  • Expired or unauthentic product

Unboxing Video Required: Customers must provide a clear unboxing video showing the Sanyukt Skin seal/tape.

General Returns (non-defective reasons)

  • Must be requested within 5 days of receipt.
  • INR 300 deduction for refunds.
  • INR 150 re-shipping fee for replacements.

Non-Returnable Cases

Returns are not accepted if:

  • Product is used, misused, or tampered with
  • Physical damage not reported at delivery time
  • Packaging, tags, or freebies are missing
Return & Exchange Process
  1. Contact support at sanyuktskin@gmail.com or +91 9999610010 (Mon–Sat, 10 AM–6 PM).
  2. Share Order ID with images/videos showing batch number & issue.
  3. Pickup arranged within 3–4 business days.
  4. Refunds processed within 5–7 business days after verification.
  5. Replacements/exchanges delivered within 5–10 days.
Additional Information
  • Exchanges are processed via Cash on Delivery only.
  • Re-shipping fee: INR 150 (exchanges)
  • Deduction: INR 300 (returns of non-damaged products)
  • Policies may be updated without prior notice.
Customer Support
  • Email: sanyuktskin@gmail.com
  • Phone: +91 9999610010 (Mon–Sat, 10 AM–6 PM)